Privacy Policy

1. Introduction

Cynopic ("we," "our," or "us") operates an AI-powered iMessage business messaging platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. By accessing or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

Personal Information

When you create an account or use our services, we may collect:

• Name, email address, and phone number
• Company name and business information
• Billing and payment information
• Account credentials

Usage Data

We automatically collect certain information when you use our platform, including:

• Device information and browser type
• IP address and general location data
• Pages visited and features used
• Message delivery and engagement metrics

Message Data

To provide our AI-powered messaging services, we process message content, delivery status, and conversation metadata. Message content sent through iMessage is encrypted end-to-end by Apple.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our platform
• Process transactions and send billing information
• Train and improve our AI models to deliver better messaging experiences
• Send administrative notifications and service updates
• Respond to customer support requests
• Analyze usage patterns to improve our products and services
• Detect, prevent, and address fraud or security issues
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: With trusted third parties who assist in operating our platform, processing payments, or providing analytics
• Legal compliance: When required by law, court order, or governmental regulation
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: When you have given us explicit permission to share your information

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, regular security audits, and SOC 2 Type II compliance. While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze site traffic, and understand usage patterns. These include:

• Essential cookies: Required for core platform functionality
• Analytics cookies: Help us understand how visitors interact with our website
• Preference cookies: Remember your settings and preferences

You can manage your cookie preferences through your browser settings. Disabling certain cookies may limit your ability to use some features of our platform.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request a portable copy of your data
• Opt-out: Opt out of marketing communications at any time

To exercise any of these rights, please contact us at the address below.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. We may also retain certain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing our agreements.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Cynopic
Email: privacy@cynopic.com